Returns and complaints

14 days to try the piece on properly and check the fit.

A simple process

Send us your order number

Do not send a parcel without contacting us — we will confirm the current return address and how to prepare it.

Your statement

Write to us within 14 days of receiving the parcel, quoting the order number and what the request concerns. You do not have to give a reason.

Condition of the goods

You are liable only for a reduction in value caused by handling beyond what is needed to establish the nature and characteristics of the item — as you would when trying it on in a shop.

Refund

We refund the price of the goods together with the cost of the cheapest delivery method offered, within 14 days of receiving your statement. The cost of returning the item is borne by you.

Goods not in conformity with the contract

If the goods are not in conformity with the contract you may request repair or replacement, and where that is not possible, a price reduction or withdrawal from the contract. We respond within 14 days.

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